:root{--bg: #0f172a;--bg2: #1e293b;--fg: #f1f5f9;--muted: #94a3b8;--accent: #38bdf8;--danger: #ef4444;--success: #22c55e;--border: #334155;font-family:system-ui,-apple-system,Segoe UI,Roboto,Oxygen,Ubuntu,sans-serif;font-size:14px;color-scheme:dark}*{box-sizing:border-box}html,body,#root{margin:0;padding:0;height:100%;background:var(--bg);color:var(--fg)}a{color:var(--accent);text-decoration:none}button,input,select,textarea{font:inherit;color:inherit;background:var(--bg2);border:1px solid var(--border);border-radius:6px;padding:8px 12px;outline:none}button{cursor:pointer;background:var(--accent);color:#0f172a;border:none;font-weight:600}button:hover{filter:brightness(1.1)}button.secondary{background:var(--bg2);color:var(--fg);border:1px solid var(--border)}.layout{display:flex;height:100vh}.sidebar{width:240px;background:var(--bg2);border-right:1px solid var(--border);padding:16px;overflow-y:auto}.sidebar h1{font-size:16px;margin:0 0 16px}.sidebar nav a{display:block;padding:8px 10px;border-radius:6px;color:var(--muted)}.sidebar nav a.active,.sidebar nav a:hover{background:var(--bg);color:var(--fg)}.content{flex:1;padding:24px;overflow-y:auto}.card{background:var(--bg2);border:1px solid var(--border);border-radius:8px;padding:16px;margin-bottom:16px}table{width:100%;border-collapse:collapse}th,td{padding:8px 10px;border-bottom:1px solid var(--border);text-align:left}th{color:var(--muted);font-weight:600}.row{display:flex;gap:12px;align-items:center}.col{display:flex;flex-direction:column;gap:12px}.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:12px}.badge.success{background:#22c55e33;color:var(--success)}.badge.danger{background:#ef444433;color:var(--danger)}.badge.muted{background:#94a3b833;color:var(--muted)}.login{max-width:360px;margin:80px auto;padding:24px;background:var(--bg2);border:1px solid var(--border);border-radius:12px}.login h1{margin:0 0 24px;font-size:20px;text-align:center}.login .col{gap:14px}.login input{width:100%}.login .error{color:var(--danger);font-size:13px}.tickets-layout{display:grid;grid-template-columns:minmax(280px,1fr) minmax(320px,1.2fr);gap:16px;align-items:start}@media(max-width:900px){.tickets-layout{grid-template-columns:1fr}}.tickets-list table tr.selected{background:#38bdf814}.tickets-detail{min-height:320px}.messages-thread{margin-top:16px;max-height:360px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding:8px 0;border-top:1px solid var(--border)}.message-bubble{max-width:90%;padding:10px 12px;border-radius:10px;border:1px solid var(--border)}.message-bubble.inbound{align-self:flex-start;background:var(--bg)}.message-bubble.outbound{align-self:flex-end;background:#38bdf81f}.message-meta{font-size:11px;color:var(--muted);margin-bottom:4px}.message-bubble.system{align-self:center;background:#94a3b814;font-size:13px}.tickets-filters{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;margin-bottom:12px}.tickets-filters label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}.tickets-total{margin-left:auto;color:var(--muted);font-size:13px}.ticket-meta{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px 16px;margin:16px 0 0;padding:12px;background:var(--bg);border-radius:8px;border:1px solid var(--border)}.ticket-meta dt{font-size:11px;color:var(--muted);margin:0}.ticket-meta dd{margin:2px 0 0;font-size:13px}.ticket-actions{margin-top:16px;padding-top:16px;border-top:1px solid var(--border)}.ticket-actions h4{margin:0 0 10px;font-size:14px}.ticket-close-panel{margin-top:12px}.ticket-close-panel summary{cursor:pointer;color:var(--accent)}.telemost-placeholder{margin-top:12px;padding:10px 12px;border:1px dashed var(--border);border-radius:8px;font-size:13px}